Privacy Policy

Last updated: January 15, 2026

1. General

This Privacy Policy describes how PuugVPN (the "Service") collects, uses, and protects the personal data of its users.

By using the Service, you agree to the terms of this Policy.

2. Data We Collect

We collect the minimum amount of information necessary:

• Identification data: Telegram ID, username, and display name in Telegram.
• Subscription data: selected plan, subscription start and end dates, subscription status.
• Technical data: traffic usage statistics, connection time to the service.
• Referral program data: referral code, information about invited users.

3. How We Use Your Data

The collected information is used to:

• Provide access to the Service and its features.
• Manage subscriptions and plans.
• Process payments and credit funds.
• Provide technical support to users.
• Improve the quality of the Service.
• Run the referral program.

4. Data Retention

Personal data is stored for the entire period of Service use and for 30 days after account deletion.

We do not store bank card details. Payment processing is handled by third-party payment systems (cryptocurrency platforms, Telegram Stars).

5. No-Logs Policy

The Service maintains a strict no-logs policy. We do not record, track, or store:

• Browsing history.
• DNS queries.
• Traffic content.
• Connection IP addresses.

6. Sharing Data with Third Parties

We do not share personal data with third parties, except in the following cases:

• As required by applicable law.
• For payment processing through payment systems.
• With your explicit consent.

7. Your Rights

You have the right to:

• Request information about the data we hold.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw consent for data processing.

To exercise these rights, contact support: @puugsup.

8. Data Security

We apply technical and organizational measures to protect personal data from unauthorized access, modification, disclosure, or destruction.

9. Cookies

The Service does not use cookies. Authorization is handled via JWT tokens stored locally in the browser.

10. Policy Changes

We reserve the right to update this Policy. Users will be notified of changes through the bot or on the website.

11. Contact

Support: @puugsup (Telegram)

Official channel: @PuugVPN